Faqs

When will you deliver my order?

It takes up to 1-2 working days to deliver your order depending on the time of day, the traffic level we are facing and your location.

Is Shopping on Al Essa Online Secure?
When you order anything from us your order is made over a secure connection via an SSL (Secure Socket Layer). This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. Encryption is used on all pages within the buying process, making shopping on alessaonline.com as safe as possible.


Is my Credit card/ KNET information safe?
In compliance with the highest industry standards, We do not take nor save any of your credit card or knet inforrmation on our servers.

When you make a payment through Knet, you will be directed through a secure connection to the Knet page. Knet will then process the payment and will only send us back a confirmation of the payment. This way, your data will never leave the knet page.

When you make a payment with your Visa or Mastercard, you will be directed through a secure connection to the Gulf Bank. Gulf Bank will then process the payment and will only send us back a confirmation of the payment. This way, your data will never leave Gulf Bank.

Do I have to be home when the order is delivered?
No, just someone to accept and sign for the order.

What if my order is missing a product or product is past its expiry date?
We are sorry for this inconvenience. Please call our customer service line +965-96965522 and we will do the everything we can to make up for our mistake.

How can I pay for my order?
You can pay online using:

Knet
Visa
Mastercard
or on delivery using:

Cash
Knet
Visa
Mastercard


How do I identify if this item delivered by a us?
You will see next to the product name the following "FULFILLED BY Al ESSA"

If I have an issue in item which is delivered what shall I do?
Please contact our customer services +965-96965522.